CONSUMER DISPUTE RESOLUTION

In the event of a consumer dispute, the guest may resort to an Alternative Dispute Resolution (ADR) entity:

Centro de Informação de Consumo e Arbitragem do Porto (CICAP)

Address: Rua Damião de Góis, n.º 31, Loja 6, 4050-225 Porto, Portugal

Telephone: +351 225 508 349 / +351 225 029 791

Fax: +351 225 026 109

E-mail: cicap@cicap.pt

Website: www.cicap.pt

CICAP is the recognised alternative dispute resolution entity covering the Porto and Vila Nova de Gaia municipalities, where YTG's accommodations are located.

For more information, please visit the Consumer Portal: www.consumidor.pt